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POST
/
api
/
v1
/
accounts
/
{account_id}
/
agents
Add a New Agent
curl --request POST \
  --url https://app.chatwoot.com/api/v1/accounts/{account_id}/agents \
  --header 'Content-Type: application/json' \
  --header 'api_access_token: <api-key>' \
  --data '{
  "name": "John Doe",
  "email": "john.doe@acme.inc",
  "role": "agent",
  "availability_status": "available",
  "auto_offline": true
}'
{
  "id": 123,
  "account_id": 123,
  "availability_status": "available",
  "auto_offline": true,
  "confirmed": true,
  "email": "<string>",
  "available_name": "<string>",
  "name": "<string>",
  "role": "agent",
  "thumbnail": "<string>",
  "custom_role_id": 123
}

Authorizations

​
api_access_token
string
header
required

This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.

Path Parameters

​
account_id
integer
required

The numeric ID of the account

Body

application/json
​
name
string
required

Full Name of the agent

Example:

"John Doe"

​
email
string
required

Email of the Agent

Example:

"john.doe@acme.inc"

​
role
enum<string>
required

Whether its administrator or agent

Available options:
agent,
administrator
Example:

"agent"

​
availability_status
enum<string>

The availability setting of the agent.

Available options:
available,
busy,
offline
Example:

"available"

​
auto_offline
boolean

Whether the availability status of agent is configured to go offline automatically when away.

Example:

true

Response

Success

​
id
integer
​
account_id
integer
​
availability_status
enum<string>

The availability status of the agent computed by Chatwoot.

Available options:
available,
busy,
offline
​
auto_offline
boolean

Whether the availability status of agent is configured to go offline automatically when away.

​
confirmed
boolean

Whether the agent has confirmed their email address.

​
email
string

The email of the agent

​
available_name
string

The available name of the agent

​
name
string

The name of the agent

​
role
enum<string>

The role of the agent

Available options:
agent,
administrator
​
thumbnail
string

The thumbnail of the agent

​
custom_role_id
integer

The custom role id of the agent

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