Get first response time distribution by channel

GET

api

accounts

{account_id}

reports

first_response_time_distribution

Get first response time distribution by channel

curl --request GET \
  --url https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution")
  .header("Authorization", "Bearer <token>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "Channel::WebWidget": {
    "0-1h": 150,
    "1-4h": 80,
    "4-8h": 45,
    "8-24h": 30,
    "24h+": 15
  },
  "Channel::Api": {
    "0-1h": 75,
    "1-4h": 40,
    "4-8h": 20,
    "8-24h": 10,
    "24h+": 5
  }
}

{
  "description": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>",
      "code": "<string>"
    }
  ]
}

Authorizations

Authorization

string

header

required

Authenticate with Authorization: Bearer <token> using a user API token from Profile Settings. Available in Chatwoot v4.19.0 and later.

Path Parameters

account_id

integer

required

The numeric ID of the account

Query Parameters

since

string

The timestamp from where report should start (Unix timestamp).

until

string

The timestamp from where report should stop (Unix timestamp).

Response

Success

First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.

{key}

object

First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)

Show child attributes

Get first response time distribution by channel

curl --request GET \
  --url https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution")
  .header("Authorization", "Bearer <token>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://app.chatwoot.com/api/v2/accounts/{account_id}/reports/first_response_time_distribution")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "Channel::WebWidget": {
    "0-1h": 150,
    "1-4h": 80,
    "4-8h": 45,
    "8-24h": 30,
    "24h+": 15
  },
  "Channel::Api": {
    "0-1h": 75,
    "1-4h": 40,
    "4-8h": 20,
    "8-24h": 10,
    "24h+": 5
  }
}

{
  "description": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>",
      "code": "<string>"
    }
  ]
}

Getting Started

Application APIs

Platform APIs

Client APIs

Other APIs

Get first response time distribution by channel

Authorizations

Path Parameters

Query Parameters

Response